Compliance & Governance
- Implemented and ensured compliance with ADHICS standards for healthcare IT security.
- Managed Malaffi and NABIDH integrations with the HIS system, ensuring seamless health information exchange and compliance with UAE Department of Health (DoH) and Dubai Health Authority (DHA) interoperability standards.
- Facilitated ADMCC inspections and managed documentation for compliance certification.
- Maintained up-to-date documentation for IT compliance submissions and regulatory inspections Oversaw IT asset management and classification as per regulatory guidelines.
- Implemented role-based access control (RBAC), data encryption, and endpoint protection to secure patient health information (PHI).
- Coordinated business continuity and disaster recovery planning to ensure minimal disruption and fast recovery from IT incidents.
- Conducted regular compliance training for staff on information security, acceptable use, and incident reporting procedures.
- Administered and monitored Data Loss Prevention (DLP) systems using Safetica.
Infrastructure Development & Server Management
- Conducted capacity planning and performance tuning to align IT infrastructure with growing hospital needs.
- Installed and configured enterprise servers (DELL PowerEdge R720, HP DL380p Gen10).
- Installed and maintained Windows Server OS (2016 / 2019 / 2022).
- Implemented Hyper-V virtualization solutions for optimized server utilization.
- Configured and maintained Active Directory Domain Services (ADDS), Group Policies, and shared folders.
- Managed Altaro VM Backup for secure data backup and recovery processes.
Network & Security
- Administered FortiGate 100E firewall for perimeter defense and VPN access.
- Deployed Trend Micro Apex One, Sophos Endpoint Protection, Sangfor Platform -X.
- Installed and configured Unifi APs, switches (Ruijie, Cisco, D-Link, Linksys).
- Implemented IP CCTV systems (Hikvision, Dahua) and monitored.
- Conducted structured cabling, patching, and switch port configuration.
Cybersecurity & Risk Management
- Implemented and administered Kaseya VSA patch management system to automate deployment of Windows and third-party application updates across endpoints and servers.
- Completed Certified Ethical Hacker (CEH V13) course from Red Team Hacker Academy, focusing on ethical hacking methodologies, system vulnerabilities, and real-world attack simulations.
- Studied Vulnerability Assessment and Penetration Testing (VAPT) techniques, tools, and frameworks as part of advanced cybersecurity training at Red Team Hacker Academy.
- Managed enterprise endpoint protection and enforced centralized security policies.
Conducted compliance reviews aligned with UAE healthcare data protection and ADHICS cybersecurity frameworks. - Identify risks (data security, financial, operational)
Storage & Backup Solutions
- Configured QNAP and Synology NAS devices.
- Managed backup and restoration processes using backup solutions.
Telephony & Communication Systems
- Administered Avaya IP500 and Panasonic KX-NCP500 IP-PBX systems.
- Implemented Bosch PA system including amplifiers and microphones.
Peripherals & End-User Devices
- Installed and configured Kyocera, HP, Epson network printers.
- Assembled and maintained laptop & desktop PCs, addressing both hardware and software issues.
- Configured Zebra GC420t barcode printers and signature pads with the HIS system.
- Monitored SALICRU UPS power backup systems.
Access & Identity Systems
- Configured and administered Zkteco biometric access control systems.
- Implemented and managed biometric attendance machines.
Healthcare IT (HIS Systems)
- Implemented, supported, and administered Mediware HIS and Concept Medical Suite HIS platforms.
- Integrated HIS with peripherals like barcode printers and signature pads.
- Successfully implemented and managed the Que Axis Queue Management System to streamline patient flow and reduce waiting times in outpatient.
Vendor Management
- Conducted thorough vendor risk assessments to ensure compliance with ADHICS regulations and IT governance standards, emphasizing vendor practices that uphold organizational integrity.
- Coordinated technical evaluations and compliance checks prior to onboarding critical IT infrastructure vendors to guarantee seamless integration and quality assurance.
- Reviewed and validated vendor invoices and deliverables to ensure alignment with budget and project scopes, promoting financial accountability and transparency.
- Led annual vendor audits and performance reviews to reinforce accountability and foster continuous improvement across partnerships.
- Collaborated with procurement and finance teams to align IT vendor management strategies with organizational objectives and capital expenditure planning for cohesive resource allocation.
"As an IT professional, I believe in delivering technology that is secure, scalable, and aligned with business goals. I specialize in building resilient infrastructures, managing vendor partnerships, and implementing cybersecurity frameworks that protect both data and operations.
My mission is simple — to empower organizations with smart, compliant, and future-ready IT solutions."
